Graham & Robyn Follington
We were looking at two blocks of land and both were going to present difficulties. So on this occasion we decided to think seriously about house possibilities before buying a block. We were getting quite negative responses from the more ‘established’ builders including those who claimed were ‘two storey specialists’. We wandered into Sovereign’s display home in Southern River and the salesperson was David, the owner of the company. This was the start of many ‘firsts’ in this relationship. Worth noting too, we had had a quite unhappy time when we built previously and were quite wary this time. He recognised that some difficulties lay ahead but wasn’t fazed in the least. Another first! Confidence in this guy at an early stage.
David checked out the two blocks we were considering and met us on site at the one we eventually purchased. I would think unheard of behaviour from a builder for a project of a relatively small scale such as ours. The process leading up to building had some hiccups but generally the team were efficient and responsive. They were always available and if needed offered advice. They were particularly impressive in dealing with Council. There was a continuity and smoothness to the process that we hadn’t encountered previously.
The actual build took the time exactly as promised – another first. Sure there were a few issues (as expected) but these were dealt with quickly. Extras were offered to resolve problems far more than would ordinarily be expected.
The workmanship and quality of finish of our home was very good. There were a number of ‘extras’ built in that were appreciated. Overall the house was good value for money and a final outcome that met our needs and suited a difficult block.
There is an atmosphere and feel to this organisation that garners confidence, and a feeling that these people really care. Something perhaps that just isn’t possible with a large company. The process was less painless and less exacting that such projects can often be, and we have no hesitation in recommending Sovereign.